Our Terms and Conditions
You can find everything you need to know about us, The Trauma Alchemist, and our services on our website,
before you order.
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply services to you.
1.2 Why you should read them. Please read these terms carefully before you book onto any of our
services, as it includes key information about how we will provide our services to you.
1.3 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes
emails.
2. OUR CONTRACT WITH YOU
2.1 When the contract commences. A contract will come into existence between you and us when, we
contact you to confirm we have received your order and we have accepted it.
2.2 Sometimes we reject orders. Sometimes we reject orders, for example, because you have failed to
provide us with the completed forms/questionnaire for the information requested by us, or you failed to
provide us with the necessary consent as set out in our forms/questionnaire in order to process your
order.
3. OUR PAYMENT TERMS
3.1 Where to find the price for the services. The prices for our services are set out on our website
(inclusive of VAT) in force at the date that you place your order. We take all reasonable care to ensure
that the prices of services advised to you are correct. However please see clause 3.3 for what happens
if we discover an error in the price of the services you order.
3.2 What is included and excluded. Depending on which services you have decide to order, on the date of
your order, our website will set out what is included and excluded. We reserve the right to charge
additional charges for any services falling outside the services you have chosen, and you will be
informed of any additional charges prior to them being incurred.
3.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of
the services we sell may be incorrectly priced. We will normally check prices before accepting your
order however, if there is an error with the price at your order date, we will contact you for your
instructions before we accept your order.
3.4 When you must pay and how you must pay. You must fully pay for our services as set out on our
website, payment can either be taken (i) in advance of the services; or (ii) we can offer payment plans
for some of our services (for example our retreats) where payments are taken at regular intervals as
agreed between us; or (iii) as set out to you during the order process. We accept payment with most
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credit/debit cards, electronic funds transfers to our bank account and payment through our third-party
payment provider.
3.5 We can charge interest on late payments. If you do not make any payment to us in accordance with
clause 3.4 , we reserve all our rights to take action against you, including the right to pass the matter to a
debt collection agency or if we are unable to collect any payment you owe us we can charge interest on
the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time.
This interest accrues on a daily basis from the due date until the date of actual payment of the overdue
amount, whether before or after judgment. You pay us the interest together with any overdue amount.
4. YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND
4.1 Your legal right to change your mind. For most of our services, you have 14 days after the date we
confirm your order to change your mind about a purchase except for those services listed in clause 4.2 .
If you change your mind, please email us at [email protected], with your name and order
number. We will refund you as soon as possible and within 14 days of you telling us you have changed
your mind. We will refund you by the method you used for payment. We do not charge a fee for the
refund.
4.2 Services which are exempt from cancellation rights: the following services are excluded from your
cancellation right described at clause 4.1 :
(a) when the services have completed;
(b) our retreat programme;
(c) any leisure activities/group programmes that are due to take place on a specified date.
5. OUR RIGHTS TO SUSPEND OR MAKE CHANGES
5.1 Temporary suspension and minor changes to the services. We may have to suspend or change the
services:
(a) due to circumstances beyond our control; and/or
(b) to reflect changes in relevant laws and regulatory requirements; and/or
(c) to implement minor technical adjustments and improvements.
These changes will not affect your use of the services and we will make every attempt to contact you to
inform you of the cancellation and to re-arrange the services with you if possible. We do not offer
compensation in these circumstances.
5.2 Long term/permanent suspension or significant changes to the services. We may have to suspend
long term or permanently, or make more significant changes to the services, for example to change the
prices for our services, but if we do so we will notify you and, should you wish, you may then contact us
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to end the contract and receive a full refund of any pre-paid services not provided at the suspension
date.
5.3 We may also suspend the services if you do not pay. If you do not pay us for the services when you
are supposed to, we may suspend supply of the services until you do pay us.
6. YOUR RIGHTS TO END THE CONTRACT
6.1 You can always end the contract before the services have been supplied. You may contact us at
any time to end the contract for the services, but please note for the circumstances set out in clause 4.2
(b) – (d) we cannot offer you a refund unless any of the reasons set out in clause 6.2 applies.
6.2 What happens if you have good reason for ending the contract. If you are ending the contract for a
relevant reason, set out below (a) to (d), the contract will end immediately and we will refund you in full
for any services which have not been provided or have not been properly provided. The relevant
reasons are:
(a) we have told you about an upcoming change to the services or these terms which you do
not agree to (see clause 5.2 ); or
(b) we have told you about an error in the price or description of the services you have ordered
and you do not wish to proceed; or
(c) there is a risk the services may be significantly delayed because of events outside our
control and you cannot attend on the rescheduled date or we cancel the programme; or
(d) we suspend the services for technical reasons, or notify you that we are going to suspend
them for technical reasons, in each case for a period of more than 14 days.
6.3 What happens if you end the contract without a good reason. If you are not ending the contract for
one of the reasons set out in clause 6.2 , the contract will end immediately but we will retain any sums
paid for the circumstances set out in clause 4.2 (a) – (d), as reasonable compensation for the net costs
we will incur as a result of you ending the contract. In addition, please note clause 8.6 (forfeiture of
payment).
7. OUR RIGHTS TO END THE CONTRACT
7.1 We can end our contract with you. We can end our contract with you for a service and claim any
compensation due to us if:
(a) you do not make any payment to us when it's due; or
(b) you repeatedly miss sessions either agreed between us or which forms part of a scheduled
programme; or
(c) you don't, within a reasonable time of us asking for it, provide us with information, under
clause 8.2 , which is necessary for us to provide the services.
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7.2 You must compensate us if you break the contract. If we end the contract in the situations set out in
clause 7.1 we will refund any money you have paid in advance for services we have not provided but we
reserve the right to withhold any costs we have already incurred in performing the specific contract. In
addition we cannot offer a refund for the circumstances set out in 4.2 (a) – (d).
8. CUSTOMER OBLIGATIONS AND ADDITIONAL COSTS AND FORFEITURE OF PAYMENT
8.1 Lateness. You are required to arrive on time and for some of our services we cannot accommodate
your late arrival by more than 10 minutes after the scheduled activity/event/session has commenced, as
some of our services the introductory sessions are crucial and failing to attend this will mean you cannot
participate in the activity/event/session.
8.2 Information we request. In order for us to prepare for the services you agree to complete and provide
us with the necessary forms sent to you. This may include information about your heath, your dietary
requirements and any allergies. Failure to provide the information required, we reserve the right to end
this contract without prior notice.
8.3 Information that you need to read. In order for you to prepare for some of our services, for example
our group breath work sessions, you hereby agree and confirm that you have read the health
contraindications set out in this link: [insert link]
8.4 Participation on any of our programmes including but not limited to our group sessions, our
retreat programme or activities of a sporting nature: We request at all times that:
(a) you act responsibly and sensibly at all times;
(b) you agree not to discuss any confidential information shared by other participants;
(c) you must follow any safety warnings or instructions displayed or given to you by a member
of staff; and
(d) you agree to abide by any accommodation terms provided to you for our retreat
programme.
(e) You obtain professional or specialist advice from your doctor before participating as we are
not qualified to express an opinion that you are fit to safely participate.
8.5 Additional costs and card details. We reserve the right to charge you for any additional costs/services
incurred by you on the retreat programme which is not covered under programme as specified at the
time of booking including additional costs incurred at the hotel/accommodation. You further agree to
provide a payment card to the hotel/accommodation provider to ensure any services charged to the
room will be paid for.
8.6 Forfeiture of payment made by you. The following circumstances can lead to payments made by you
being forfeited to us:
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(a) if you are late or do not attend the introduction sessions required for some of our
programmes, any sums paid by you will be non-refundable and any further bookings and/or
continued programme attendance will be at our sole discretion and will require the payment
of a further deposit or advance payment, the level of which is at our sole discretion; or
(b) where the services are one to one sessions, if less than 48 hours’ notice is given of
cancellation of any appointments we will require full payment for the cancelled appointment
before any further appointments can be scheduled or attended; or
(c) where you have not conducted yourself in a manner set out in clause 8.4 or you have
displayed behaviour or acted in a way which is unacceptable, any sums paid by you will be
non-refundable and our contract will terminate without prior notice.
9. DATA PROTECTION AND RELEASE FOR PHOTOGRAPHY/VIDEO/SOCIAL MEDIA
9.1 Processing personal data on behalf of a customer. The parties acknowledge:
(a) that you are the controller and we are the processor under the Data Protection Act 2018;
(b) we will only process your personal data to provide the services and process payment for
such services;
(c) you also agree where you are participating on a programme which includes
accommodation, catering or use of a venue, in order to fulfil the contract between us we
may need to transfer your personal data to third parties including third parties based in the
European Economic Area where a programme is based outside the UK.
9.2 Photography/Video/Social Media Release and Copyright. Videography and photography will be
taking place during the retreat programme and as this will be wide ranging, if you do not want to appear
in any images captured, please avoid booking this programme. We cannot accommodate any specific
request or take appropriate measures due to limited capacity and the nature of the retreat programme.
For those customers who continue to book onto our retreat programme, you hereby provide us with the
following consent:
(a) that the Trauma Alchemist can use images of me caught in video recordings, and/or
photographs, taken/recorded for marketing and publicity related purposes including on their
website and social media platforms; and
(b) you understand that any images captured in the video recordings and/or photographs is our
copyright and any other intellectual property which arises in the recordings will also belong
to us.
10. IF THERE IS A PROBLEM WITH THE SERVICES
10.1 How to tell us about problems. If you have any questions or complaints about the services, please
contact us by email at [email protected] as soon as possible. We will aim to respond within
seven days of receiving the complaint.
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11. DELAYS OUTSIDE OF OUR CONTROL
11.1 If our supply of your service is delayed by an event outside our control including but not limited to acts of
God, war, invasion, rebellion, riot, civil commotion, disorder, malicious damage, fire, flood, drought,
unusually severe weather, earthquake or natural disaster, epidemic, pandemic, quarantine restrictions,
any law or any action taken by a government or public authority, strikes or other industrial disputes,
traffic during airport transfers or a power outage or other third party service(s) not being available. We
will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as
we do this, we won't compensate you for the delay. Where the delay is likely to be substantial resulting
in either cancelling or rescheduling the services you can end the contract and receive a refund for any
services you have paid for in advance, but not received, less reasonable costs and deductions we have
incurred in relation to the fulfilment of the contract.
12. LIMITATION OF LIABILITY
12.1 We don't compensate you for all losses caused by us or our services. We're responsible for losses
you suffer caused by us breaking this contract unless the loss is:
(a) Unexpected. It was not obvious that it would happen and nothing you said to us before we
accepted your order meant we should have expected it (so, in the law, the loss was
unforeseeable).
(b) Caused by a delaying event outside our control. As long as we have taken the steps set
out in clause 11 . We're not responsible for delays outside our control.
(c) Avoidable. Something you could have avoided by taking reasonable action, including
following our reasonable instructions for use or you did not comply with these terms and
conditions or any applicable laws or failed to have due regard to the safety tips or
instructions given by a member of our staff.
(d) A business loss. The supply our services including our transportation services to and from
the airport are not for business users. We will have no liability to you for any loss of
business profit, loss of business, business interruption, or loss of business opportunity.
12.2 Disclaimer for personal injury or death. You are responsible for ensuring that you have followed any
safety instructions as directed by us and as set in our terms and conditions including ensuring you have
provided us with correct and relevant information requested by us. Some of our services take place in
outside settings or within a group setting and as a result we cannot be held responsible for the actions of
other participants or members of the public. In the absence of any negligence or other breach of duty by
us, participation on our services is entirely at your own risk.
12.3 Disclaimer for loss or damage to property. We are not responsible for any theft, damage, destruction
or loss of your property or belongings whilst you are participating on any of our services.
13. OTHER IMPORTANT TERMS
13.1 You cannot transfer your contract with us to someone else and nobody else has any rights
under this contract. This contract is between you and us. Nobody else can enforce it and neither of us
will need to ask anybody else to sign-off on ending or changing it.
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13.2 If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority
decides that some of these terms are unlawful, the rest will continue to apply.
13.3 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately
chase you for not doing something (like paying) or for doing something you're not allowed to, but that
does not mean we cannot do it later.
13.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are
governed by English law and you can bring legal proceedings in respect of the services in the English
courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the
Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect
of the services in either the Northern Irish or the English courts.